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Focused on Your Success

Your designated EDITLife Account Representative’s top priority is to ensure that the system is integral to your operations. The entire EDITLife account team works closely with you during installation, which includes legacy data migration, and during implementation, which includes extensive, hands-on training.

Our team of experienced healthcare IT professionals provides on-going maintenance and unparalleled support long after go-live.

Implementation

The EDITLife Account Team, including your designated Account Representative, works closely with your IT staff during the installation and implementation processes to accelerate deployment and ensure that the legacy data migration process is as seamless as possible.

Historical data – from your EHR, databases, spreadsheets, or other sources – can be imported into the EDITLife application. As part of the EDITLife Interchange Structure (EIS) process, the team provides a standard set of formats for your IT team to use to export legacy data.

Training

We have more than our fair share of experts willing to share their knowledge!

 

Throughout the Implementation phase, Account Representatives provide the comprehensive on-site and remote training and training materials your Users need to rapidly realize EDITLife’s full potential. Additional training sessions occur as needed to ensure that each member of the team receives the training he or she needs to be successful.

 

System Administrator/Super User training, provided for up to five staff at no charge, includes software set up and configuration.

On-going Software Support

The transplant process is complex, supporting it doesn’t have to be.

 

EDITLife provides exceptional ongoing, proactive support to prevent and resolve issues quickly. Our services include software updates and patches; applications are updated as new versions become available. We support all licensed EDITLife modules and interfaces. And, all EDITLife clients have access to a fully-staffed and knowledgeable HELP Desk.